We are experiencing higher than normal call volume resulting in longer hold times for our guests. You may choose to leave a voicemail and we will return your call within the next 24 hours. We apologize for the inconvenience.

NEED HELP?

Please contact us with any concerns via the method of your choice...

1. Email [email protected]
2. Call 1-800-438-4356

Our Call Center is open Monday through Friday, 8am-4:30pm PT.

Any personal data submitted will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes.

You must be 13 years old or older to submit a query.


At Ethel M Chocolates, we believe in creating more moments, more experiences and more smiles by delivering the finest quality, small batch, premium chocolates where you are. But we do more than just make chocolate. We also help customers like you create the perfect gift for their friends and loved ones. When you call in to our Guest Services Team, we will tend to your needs and make sure you leave smiling... And with the perfect gift.

If you have any questions regarding any of our products or services, or need help creating that special gift, contact our customer service representatives.

Let us help you create more special moments in every season and occasion. That's why we're here.